Cookie Policy

1. What Cookies Are

A cookie is a small text file that a website places on your device when you visit it. Cookies let the website remember information about your visit — such as preferences and session state — so the site can work properly and so usage can be measured. Similar technologies include local storage, session storage, pixels, and SDKs used inside embedded widgets; in this Policy we refer to all of them as “cookies”.

2. Legal Basis

Cookies that collect personal data or that are not strictly necessary for the operation of the Website are placed only on the basis of your prior, freely given, informed, and specific consent, in accordance with Lebanese Law No. 81 of 10 October 2018 on Electronic Transactions and Personal Data. Strictly necessary cookies are placed on the basis of our legitimate interest in providing a functional and secure website.

3. Categories of Cookies We May Use

3.1 Strictly necessary cookies

These are required for the Website to function. They support essentials such as page navigation, load balancing, security, remembering your cookie choices, and keeping a contact form submission intact while you complete it. They do not require consent.

3.2 Functional cookies

These remember choices you make on the Website, such as language preference, display options, or dismissed information banners. They enhance the experience but are not required for basic functionality.

3.3 Performance and analytics cookies

These help us understand how visitors use the Website — for example, which pages are viewed, how long visitors stay, and whether they encounter errors. Where used, we configure analytics tools to minimise identifying data (for example, through IP truncation and short retention periods). These cookies are placed only with your consent.

3.4 Marketing cookies

These are used to measure the effectiveness of advertising and to show content that may be relevant to you on third-party platforms. They are placed only with your consent.

4. Third-Party Services

Certain features of the Website may rely on services provided by third parties — for example, maps, embedded videos, or analytics — which may set their own cookies. When you interact with these features, the relevant third party processes data under its own privacy and cookie policies. The consent banner on the Website identifies the specific third-party cookies in use at any given time.

5. How to Manage Your Choices

You can manage cookies in several ways:

• Use the consent banner on the Website to accept, reject, or fine-tune non-essential cookies. You can revisit your preferences at any time from the link provided in the banner or the footer.
• Configure your browser to block or delete cookies. Most browsers allow you to see which cookies are stored, delete them individually or globally, and refuse cookies from specific or all websites. Please note that blocking strictly necessary cookies may prevent parts of the Website from working.
• Use privacy-focused browser extensions or private/incognito browsing modes to limit tracking.

6. Retention

Cookies are retained for periods that depend on their purpose: session cookies are deleted when you close your browser; persistent cookies remain until their individual expiration date or until you delete them. The consent banner provides information on the retention period of each category.

7. Your Rights

To the extent that cookies process personal data, you have the rights set out in our Privacy Policy, including the right to access, rectify, delete, and object, and to withdraw consent at any time. You may also lodge a complaint with the competent Lebanese authority.

8. Changes to this Policy

We may update this Cookie Policy to reflect changes in the services we use, new technologies, or legal requirements. The “Last updated” date at the top of the page indicates the latest version. Where a change materially affects you, we will request a fresh consent through the banner.

9. Contact

Questions about this Cookie Policy may be directed to Cliniform through the address, phone numbers, or contact form shown on the Website.